Training picture. Pillowtalk training who run holiday let and bed and breakfast start up courses
Training picture. Pillowtalk training who run holiday let and bed and breakfast start up courses

            How to Start up a Bed & Breakfast Course

Our face to face course combines all of the aspects below and more in greater detail and focusses on how we can save you money and time by preventing you from making mistakes.  

Property, Location & Practicalities for Your B & B

  • Finding the right property and how to set it up - who do I notify?
  • Making alterations within planning and building regulations
  • B & B Legislation
  • Furnishing and decor
  • Day to day running
  • Catering, housekeeping and staff issues i.e. what to offer for breakfast and how to make up a room

Marketing & Advertising Your    B & B

  • Attracting and keeping customers
  • Advertising and marketing
  • Choosing where to advertise
  • How and why you should use social media
  • How to take bookings, booking systems and channel management
  • Setting up your website
  • What makes a good website
  • Google rankings

Finance & Recordkeeping for Your B & B

  • How to take payments and setting your price
  • Finding bed & breakfast finance
  • How to write a compelling business plan
  • What records do I need to keep?
  • Bookkeeping and budgeting
  • Tax and accounting
  • Projecting your income
  • Keeping statistics and analysis
  • How to make and maximise your profit

Dealing With Customers

  • How to respond to positive and negative reviews
  • Dealing with difficult customers
  • Managing the customer relationship to increase bookings
  • Referrals
  • and more....


We've had all sorts of people on our courses including a couple expecting their first child wanting to start a new life in the sun,

a retired lady from Africa wanting to show other people her beautiful native country, people having had long corporate careers and finding themselves being made redundant late on in life, strong women wishing to do something new for themselves, others who have received inheritance money from losing a loved one which has enabled them to do what they have always wanted to,people who have had a career in the military and are planning their life on civi street, people who are fed up of commuting and the rat race and those who are retiring from their careers and still need to have an income and of course those who are just looking for the next project to make extra money.


We will provide the guidance you need to start up and run a new or existing Bed & Breakfast, Guest House, or Small Hotel.

The 2 day course is split into Planning Your Business and Running Your Business and covers all the aspects above and more.  To book your place please select from the drop down list below.


The cost of the course per attendee will be £240.00 if at Knighton on the Shropshire - Powys border and £340.00 if in Wokingham, just off the M4.  There will be a light lunch and tea & coffee throughout the day.  It will run from 10.00 a.m. until 4.00 p.m. If two people from the same organisation attend there will be a 20% discount and we would recommend you both attend if you are starting out as a partnership or are a husband and wife team. A non refundable deposit of £100 per person will be required to secure your place on the course with the balance payable on arrival at the course.

The Bed & Breakfast Association , which is the UK's trade association for B & Bs and Self Catering Organisations, promote our course on their website and we will include information about how to join on our course.

Select from the dropdown list below and enter the course required

Course Options
Name of Course Required
Date of Course Required

What Will I Get to Take Away From the Course?

You will receive free of charge:

  • The full set of presentation slides, which of course are copyright and are for your own use
  • An electronic pack containing further detail that is not covered on the day plus all sorts of useful information
  • A certificate confirming you have completed one of our courses and which is essential if you need finance as you can use it as evidence of your committment to your new career


For an extra charge you can purchase the following:


 A fully automated Excel Spreadsheet set up for keeping your Management Accounts (special discount price for course attendees)

 A fully automated Excel Spreadsheet set up for Projecting your income (special discount price for course attendees) Please click for further details here



One to One Consultancy

We will also spend time with you on a one to one on specific subjects on each of the individual aspects below.  The cost of this one day consultancy is £120.00 and a light lunch and refreshments are provided.  We will also visit you at your premises for a tailored course specific for your needs.  Please see our Plump the PIllows Consultancy Service for details by clicking here...

Beginners Guide to Social Media for Your Bed & Breakfast

Beginners Guide to Social Media for Your Bed & Breakfast or Holiday Let Business at Pillowtalk B & B Training , Yorkley, Forest of Dean Beginners Guide to Social Media for Your Bed & Breakfast or Holiday Let Business



This will cover the basics and differences of the most popular social media channels, including how to get set up and use to promote your bed and breakfast.  Also includes the basics of blogging although we would recommend attending a further blogging session. This is a must both to promote your bed & breakfast and help with your Google rankings.

Guide to Improving Your Website for Your Bed & Breakfast

Help with improving or setting up your website course at Pillowtalk Bed and Breakfast Training, Yorkley, Forest of Dean Helping you maximise your website to obtain direct bookings

This session will help you to understand what elements are essential to making your website stand out against the competition, maximise its appeal to potential customers and help you to gain direct bookings via improvement of your organic search engine optimisation rankings. We will also help you choose which package might be best suited to you if you are intending to build your own.

Beginners Guide to Blogging for Your Bed & Breakfast

Course on Creating a blog to drive traffic to your Bed & Breakfast at Pillowtalk Bed & Breakfast Training, Gloucestershire Creating a blog to drive traffic to your Bed & Breakfast



Our aim is to send you away with confidence to write your own blog and be bursting with ideas about what and when to write. How to include content that aims to improve your search engine rankings and how to combine with social media to build your personality and drive customers to your website to book direct.

Our courses are aimed at both those who are new to the hospitality business or those who just need some refresher training.  We aim to equip you with the tools you need to build a successful and profitable business.


We will cover trade secrets gained from years in the business such as:  


  • Does it matter if the linen threadcount is 100 or 500? - Actually it may feel more sumptuous but is difficult to iron!
  • When a guest in your holiday let intentionally or accidentally damages an item they will often place an item of furniture over it to disguise it therefore on changeovers be suspicious of moved items!


Pillowtalk How to Start a Bed & Breakfast Courses, although jam packed with vital information, have a relaxed and informal atmosphere and will put you on the right road towards building your dream of running a successful B & B or Holiday Let.


Please read our full Terms and Conditions

Contact us at Pillowtalk Training, April Cottage, 5 Lords Land, Whitton, Knighton, Powys, LD7 1NJ

Email :

Telephone us on 01547 560323, 01547 560323 or 07823 322292 (Paula), 07802 233561 (Ken)

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